Service support
Service Philosophy and Commitment
Core Concept
Core concept: With the aim of "technology empowering service, service creating value", we are committed to providing customers with efficient, intelligent, and sustainable precision air conditioning full life cycle services.
Service Commitment
Rapid Response:
7×24 hours all-weather support, responding to customer needs within 5 minutes.
Professional Guarantee:
100% original factory certified engineer team to ensure service quality and equipment performance.
Transparent Service:
The entire service process is traceable, with clear and transparent fees, eliminating hidden charges.
Service System and Content
Intelligent Operation and Maintenance Service
•Remote monitoring and early warning: Real-time monitoring of equipment operation status through the Internet of Things platform, providing fault early warning and health assessment reports.
• AI intelligent diagnosis: Based on big data and AI algorithms, accurately locate the cause of the fault and shorten the repair time.
Full Life Cycle Service
•Design consultation and customized solutions: Provide customized environmental control solutions based on customer scenario needs (such as data centers, laboratories, medical, etc.).
• Installation, debugging and acceptance: Professional teams complete equipment installation and parameter optimization to ensure efficient equipment operation.
• Regular inspections and preventive maintenance: Conduct equipment health checks quarterly/annually, providing maintenance reports and optimization suggestions.
• Energy-saving transformation and upgrading: Based on technologies such as magnetic levitation compressors and variable frequency fluorine pumps, provide energy-saving rate assessment and transformation solutions.
Spare Parts and Extended Warranty Service
•Original factory spare parts library: Covers core components such as compressors and sensors, with a commitment to emergency spare parts allocation within 72 hours.
• Extended warranty service: Provide flexible extended warranty solutions to extend equipment life and reduce customer operating costs.
Industry-Specific Services
Service Network Coverage
Service outlets are set up in more than 30 provinces and cities nationwide, equipped with a team of more than 500 certified engineers to achieve localized and rapid support.
Customer Satisfaction Management
Conduct satisfaction surveys every quarter, optimize service processes based on feedback, and promise an annual satisfaction rate ≥98%.
Service Innovation and Upgrades
Continuously research and develop intelligent operation and maintenance tools (such as AI fault diagnosis, Internet of Things boxes, etc.) to improve service efficiency and accuracy.
Customer Value and Guarantee
01
Service Network Coverage
Service outlets are set up in more than 30 provinces and cities nationwide, equipped with a team of more than 500 certified engineers to achieve localized and rapid support.
02
Customer Satisfaction Management
Conduct satisfaction surveys every quarter, optimize service processes based on feedback, and promise an annual satisfaction rate ≥98%.
03
Service Innovation and Upgrades
Continuously research and develop intelligent operation and maintenance tools (such as AI fault diagnosis, Internet of Things boxes, etc.) to improve service efficiency and accuracy.
Future Outlook: Service Ecosystem Construction
Digital Service Transformation
Create an integrated "equipment + platform + service" solution to achieve a service upgrade from passive response to proactive prevention.
Customer Co-creation Plan
Invite customers to participate in service innovation, jointly develop customized service products, and enhance customer participation and satisfaction.
Green Service Commitment
By 2030, achieve a 50% reduction in carbon emissions in service links, helping customers achieve their "dual carbon" goals.
Address: No. 88, Suyuan Avenue, Jiangning Economic and Technological Development Zone, Nanjing
Tel:+86-025-84916609
Mobile:+8618061637872
Postcode: 211111
E-mail: trade@canatal.com.cn
Jialitu Machine
Copyright @ 2025 Nanjing Canatal Data Center Environmental Technology Co., Ltd.